We accept Visa, Mastercard, American Express, Shop Pay and Apple Pay.

YES! Our checkout page uses SSL, which ensures that all of your browsing and shopping data remains private.

We’re sorry for the trouble! Send us an email hello@sculptedpeaks.com and we will be happy to assist.

First, make sure that your shipping and billing details are correct. If that doesn’t work, try contacting your bank about the payment. If you’re still having an issue, drop us a message and we’ll do our best to help!

During the first stage of checkout, look for a box beneath your order summary. Enter your code and click ‘apply,’ then watch the magic happen. Remember, only one discount code can be used per order!

Our sculptures will be shipped using DHL Air Express directly from the production workshop in Bali, Indonesia.

When you enter your address at checkout, you will see shipping rates to your location. They range from $50-200 on average depending on the sculpture size.

Your sculpture will arrive in 4-6 business days from shipment. Please see the shipping price estimate chart on our campaign page. Keep in mind that the fully packed sculptures weigh between 8-30 lbs (4-14 kg) depending on size.

These shipping fees will be charged separately at checkout.

Yes, you will receive a DHL tracking number via email and text shortly after the package has been shipped out from our warehouse in Bali, Indonesia. 

Each sculpture is carefully packaged in a plywood shipping crate padded with  protective materials including polyethylene foam to ensure it arrives in perfect condition. We use DHL Express Air for shipping and provide tracking information for your convenience.

With DHL Express Air, your order will take approximately 4-6 days to arrive to you from the date of shipment. 

There is always the possibility that your package could be held for a few days by customs when entering the US for review, however this has not been the cast for our past 200+ shipments.

Shipments to the US are not subject to customs duties.

As a small company, we cannot risk getting shut down by the tax man so this is really important stuff. Our prices do not include VAT, GST or other country taxes. The price also does not include US sales tax in most states.

Sales tax will be charged for sculptures shipped to the state of Utah and your tax will be assessed after the campaign when your final shipping information is confirmed. This does not apply to all states.

Our terms of sale for orders are FOB destination. This means that you pay all duties or taxes in your country if applicable. As we are shipping these products all over the world, it is impossible for us to build in the various duties, VAT and GST tax for each location through Kickstarter.

We will be shipping our sculptures with DHL using HS Code 9703 | Harmonized System Code of original sculptures and statuary, in any material.

If you would like to estimate your duties, you can use this online tool (remember to convert the U.S. dollars to your local currency):simplyduty.com/import-calculator/

For international customers who are required to pay customs, you will receive an email from your local customs authorities asking for payment to have your order processed through customs. Unfortunately, there is no legal way around customs (including marking an order as a gift, which we cannot do). Once you make that payment to the customs broker your order will be processed for final delivery.

If you have any questions, please contact us at hello@sculptedpeaks.com.

If your sculpture arrives damaged or broken, please take photos immediately and send an email to hello@sculptedpeaks.com so we can assist you in solving this issue. 

Yes, insurance is available with DHL Air Express that covers the cost of the product plus shipping, so if you packaged is lost or damaged in transit, we will be able to offer you a full refund or produce and send another sculpture.

We’re shipping with DHL Air Express, so we can ship almost anywhere. However, be aware that some countries may have longer delivery times and potentially longer customs clearance times.

Absolutely! We’re happy to split your shipment at no additional charge. Simply email us at hello@sculptedpeaks.com with the details, and we’ll take care of the rest.

We accept returns and exchanges within a set period after delivery, provided the piece is in its original condition. Please refer to our official return policy or contact our customer service for more details.

Despite the durability of andesite stone, we recommend avoiding abrasive cleaners. Simply dust off the sculpture with a soft cloth when needed. Ensure the sculpture is placed in a location where it is unlikely to be knocked over or damaged.

As each piece is hand carved one-by-one, there will be slight differences for any made-to-order shipments as no two are the same. 

Each sculpture is hand carved from a solid piece of stone using tools such as grinders, chisels, and diamond burrs. Using traditional carving techniques honed over generations, the artisans hand-carve each piece, making each one a unique expression of their craft.

The sculptures are crafted from solid andesite stone, known for its durability and distinct hues including light gray, dark gray, and cream. Each piece is mounted on a solid wood stand, secured with brass pegs.