Refund policy
Refund Policy
At Sculpted Peaks, we guarantee your satisfaction. If there are any issues with your sculpture or damage during shipping, you must report them to us within 7 days of receiving the item so we can resolve the issue promptly.
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your sculpture to request a return.
To be eligible for a return:
- Your sculpture must be in the same condition as when you received it.
- A receipt or proof of purchase is required.
To start a return, please contact us at hello@sculptedpeaks.com. Approved returns should be sent to the following address:
Sculpted Peaks
1593 W 2350 S Unit A
Woods Cross, UT 84087
USA
If your return is accepted, we’ll provide a return shipping label and instructions on how to send your package. Items sent back to us without prior authorization will not be accepted.
For any return-related questions, feel free to reach out to us at hello@sculptedpeaks.com.
Damages and Issues
Please inspect your sculpture upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at hello@sculptedpeaks.com. Issues must be reported within 7 days of delivery for us to address them promptly.
Exceptions / Non-Returnable Items
Certain items are non-returnable, including:
- Custom sculptures (e.g., special orders or personalized pieces).
- Items purchased on last-chance or imperfects sale.
- Gift cards.
If you have questions or concerns about your specific item, please contact us at hello@sculptedpeaks.com.
Exchanges
The fastest way to get the item you want is to initiate a return for the original item. Once your return is approved, you can make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
For orders shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. Items must be in the same condition as when received, unused, and in the original packaging. Proof of purchase is required.
Refunds
Once we’ve received and inspected your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed on your original payment method within 10 business days.
Please note: It may take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us at hello@sculptedpeaks.com.