[Sculptures] What mountains can I choose from?

You can choose from the following mountains in our initial collection: Grand Teton, Half Dome, Matterhorn, Everest with Nuptse, Fuji, Mt. Rainier, Mt. Hood, Denali, Whitney, and Longs Peak. If you want a sculpture of a mountain or peak that’s not listed above, you can back the reward tier for “Commission a Sculpture” and we can create one especially for you. Please email us at hello@sculptedpeaks.com if you have any questions.

[Sculptures] Why are there only 10 mountains to choose from?

We hear you! Trust us, we have a long list of mountains we’re eager to turn into sculptures. Crafting a design and hand-carving a new mountain from a block of solid stone takes a lot of time. While we wish we could include more mountains in our launch collection, we would have to wait another year to launch!

Since the start of 2023, we’ve invested significantly in crafting hundreds of sculptures to refine the carving process. This is Kickstarter, after all—this campaign is to give the sculpted peaks business a kick-start! We conducted surveys in the months leading up to our campaign launch to select the mountains based on popular requests.

We know many of you have a favorite mountain and want a sculpture of it. That’s why we've met with our design and artisan workshop teams to take on the challenge of creating custom commissions for new sculpture designs. However, this process takes time. We will need your patience as we work with you to create a design mockup and produce custom sculptures in monthly design and production batches over the next year after our Kickstarter campaign ends.

Creating new sculpture designs is a lot of work, but we look forward to making pieces that will be special gifts and help you connect with your most meaningful mountain memories.

[Sculptures] Can I commission a sculpture of a mountain that isn’t listed?

Yes! We are excited to offer this as a separate reward tier. On the campaign page you can see an example of how the process works. Please email us at hello@sculptedpeaks.com if you have any questions.

[Sculptures] I have a special request! Can you carve _______ for me?

We've had a blast seeing all the creative requests come in! While we'd love to say yes to every idea, we need to stay focused to ensure we get your sculptures out the door on time. Here are some requests we've had so far:

Ski Resorts: Full ski resort maps (like Snowbird Ski Resort) are too complex for us right now. However, we can sculpt specific mountains, such as American Fork Twin Peaks from Snowbird's ski map.

Whole Mountain Ranges: Sculpting entire mountain ranges, like Colorado's Front Range panorama, isn't feasible at the moment. Maybe in the future!

Existing Sculptures: We won't recreate sculptures of existing sculptures like Mt. Rushmore, Stone Mountain, or the Lion of Lucerne.

Multiple Mountains in One Sculpture: We're not ready to combine multiple mountains into a single piece.

Other Requests: Sculptures of river systems, the Grand Canyon, the Great Wall of China, cityscapes, your grandpa’s cabin, or your cat aren't on our list right now. We also aren't adding miniature figurines to the mountains.

Topographic Maps: We don’t use CNC machines, and we don't carve topographic maps from above.

But hey, if you have a fantastic idea, don't hesitate to drop us an email at hello@sculptedpeaks.com. We love hearing from you!

[Sculptures] How can I choose stone color and wood base color?

You can see the color options available on our campaign page. When you pledge on Kickstarter, you won't be asked about your color choices. We will send you a survey shortly after you back us to find out which mountain you prefer and your interest in colors. Final selections will be made through a BackerKit survey after the campaign ends. You can always contact our team with any questions. The best way to reach us is to email hello@sculptedpeaks.com

[Sculptures] What type of stone are the sculptures made from?

We have three colors of Indonesian andesite stone to choose from. We chose andesite stone for its durability and fine-grained texture, making it an excellent choice for detailed sculptures. Additionally, it is accessible for our artisan team as it is locally sourced in Indonesia.

[Sculptures] Can I request a stone color or type other than the ones offered?

No, at this time we only have 3 color tones available. For example, we have had requests to have the sculpture match the tonality of the stone from the location, and while this is an awesome idea, it’s simply not feasible at this time. We have many creative ideas for experimenting with other stones in the future, but we're focusing on building step by step. First, we are refining our carving techniques and growing our team before adding too many additional variables like new types of stone.

[Sculptures] Can these sculptures hang on the wall?

Our current collection of sculptures isn't designed to hang on the wall; instead, they should be mounted on a wood base using brass pegs. We don't have wall hanging kits to adapt the sculptures for wall mounting yet. This is something we are considering for the future, once our workshop is fully operational and Kickstarter orders are complete. If you're seriously interested, email us at hello@sculptedpeaks.com

[Fulfillment] When will I get my sculpture?

Production in the workshop will begin in October 2024. Our sculptures for “Super Early Bird” backers are set to begin shipping in December 2024. If you are pre-ordering a custom sculpture, there will be additional design and production time required.

Depending on your location, you'll receive yours sometime between December 2024 and August 2025. Please note that this is an estimate, as you're pre-ordering the product and production delays could arise. Our goal is to deliver the first batch of sculptures in time for the holiday season, and we're doing everything we can to meet that deadline. Unlike many crowdfunding projects, we have already invested in prototyping and development, which significantly shortens the timeline to delivery and eliminates many unknowns. However, delays can happen in any production process, and we'll keep backers updated on any changes.

It's worth noting that the sooner you order your sculpture, the sooner it will be shipped. Each reward tier has a different expected delivery window based on our production batches.

[Fulfillment] Is shipping included in the price?

No, shipping is not included in the reward tier price. Shipping is an additional charge that will be billed after the campaign ends, when the sculpture is ready to ship to you. Please see the shipping price estimate chart on our campaign page.

[Fulfillment] How much will shipping cost?

Our sculptures will be shipped using DHL Air Express directly from the production workshop in Bali, Indonesia. They will arrive in 4-6 business days from shipment. Please see the shipping price estimate chart on our campaign page. Keep in mind that the fully packed sculptures weigh between 8-30 lbs (4-14 kg) depending on size. These shipping fees will be charged separately when the sculptures are ready to ship.

[Fulfillment] Customs, Duty, and Sales Tax

As a small company, we cannot risk getting shut down by the tax man so this is really important stuff. Our prices do not include VAT, GST or other country taxes. The price also does not include US sales tax in most states.

Sales tax will be charged for sculptures shipped to the state of Utah and your tax will be assessed after the campaign when your final shipping information is confirmed. This does not apply to all states.

Our terms of sale for orders are FOB destination. This means that you pay all duties or taxes in your country if applicable. As we are shipping these products all over the world, it is impossible for us to build in the various duties, VAT and GST tax for each location through Kickstarter.

We will be shipping our sculptures with DHL using HS Code 9703 | Harmonized System Code of original sculptures and statuary, in any material.

If you would like to estimate your duties, you can use this online tool (remember to convert the U.S. dollars to your local currency):simplyduty.com/import-calculator/

For international customers who are required to pay customs, you will receive an email from your local customs authorities asking for payment to have your order processed through customs. Unfortunately, there is no legal way around customs (including marking an order as a gift, which we cannot do). Once you make that payment to the customs broker your order will be processed for final delivery.

If you have any questions, please contact us at hello@sculptedpeaks.com.

[Fulfillment] What countries do you ship to?

Please see the chart of countries we ship to on our campaign page for pricing information for the most common destinations. We’re shipping with DHL Air Express, so we can ship almost anywhere. However, be aware that some countries may have longer delivery times and potentially longer customs clearance times.

[Fulfillment] Why hasn’t Kickstarter taken my shipping information?

Kickstarter does not require shipping information until the campaign has officially funded and ended. We’ll be sending you an email at the end of the campaign to collect this info.

[Fulfillment] If I order more than one sculpture, will I save money on shipping?

It depends on whether you want them shipped together in one wooden box or individually packaged. The shipping cost with DHL is primarily based on weight. While adding multiple sculptures will increase the weight, combining them in one box will save on shipping because there will be less box weight. Email us at hello@sculptedpeaks.com and we can help out.

[Orders] Can I order more than one sculpture?

Yes! Additional discounted units can be added to your order as add-ons during checkout!

[Orders] Can I purchase a second sculpture in a size that is different than the first one I selected?

Yes, you can! Feel free to mix and match. The same goes for custom sculptures—if we are making a custom sculpture for you, feel free to order additional pieces in alternate sizes.

[Orders] Is it possible to get a second sculpture, even if I am commissioning a custom design?

Yes, it is possible to get a second sculpture even if you are commissioning a custom design. The customization fee will not be applied to the second sculpture, and you will receive a 10% discount off the cost of a regular sculpture.

[Orders] I changed my mind on my reward choice. Help!

While our project is live you can adjust your pledge by visiting our project page and clicking the “Manage your pledge" button. On the following page, select "Change your pledge".

From here, you’ll be able to adjust your pledge amount or switch to a different reward tier (changing reward tier will automatically update your pledge amount). Additionally, you’ll have the option to add any add-on rewards.

Remember, when changing your pledge amount you are not adding to your existing pledge, the new amount you enter will be the total amount collected if the project is successfully funded.

Once our project has ended it is no longer possible to modify your pledge amount or reward selection. Please email us directly at hello@sculptedpeaks.com

[Orders] If I want to commission the same custom sculpture as someone else, will we both be charged a $100 design fee?

In short, yes. A lot of work goes into creating each custom-designed piece. This includes selecting a reference image, creating a mockup, designing the piece, submitting the designs to the workshop, and the ongoing process of handcrafting these unique pieces from solid stone. We’re a very small team, and it's too much for us to coordinate back and forth with multiple backers trying to align on the same sculpture, from the same viewpoint, in the same shape, etc. Originally, we weren’t even going to offer commissions in small size—only medium and large—but after talking with many of you, we decided to open it up.

However, if you and your best friend or sister-in-law want to get the same exact sculpture, why not back together? Choose a custom sculpture reward tier and take advantage of the awesome deal we’re offering to get 10% off a second sculpture. You can split the costs, and we can split the shipment or ship them both in the same box to save you money on shipping. Totally up to you. Email us at hello@sculptedpeaks.com if you have questions.

[Orders] If I order multiple sculptures from you, can I ship them to different locations, or do they all need to go to the same place?

Great question! Let’s say you have 3 kids living in different states, and you want to gift each of them a sculpture. We can help with that. Because the sculptures are designed to be individually packaged and shipped, we can handle sending each one to different addresses. Just send us an email after you back our campaign to let us know, and we'll make a note to sort out the shipping addresses when the time comes for your sculptures' production batch.

[Kickstarter] What is Kickstarter?

Kickstarter is a launchpad for creators to raise funds for the initial production of their creation. Backers (that's you!) can support the creator by pre-ordering the product at a discounted price.

[Kickstarter] What does it mean to back a project (pledge)?

When you back a project, you’re pre-ordering the product. That means you'll get it once it's produced. Besides getting the product itself, you're also joining a community. Follow along the production process, take part in important surveys and give the creator valuable feedback.

[Kickstarter] How do I pledge?

In order to pledge, click that green button that says “Back this project”. You'll get to select your shipping country and choose your desired pledge level and reward.

[Kickstarter] What payment methods can I use?

You can use any debit or credit card associated with Visa, Mastercard or American Express, as well as Discover and JCB cards. Kickstarter does not accept payments with PayPal.

[Kickstarter] When is my money collected?

Your money will be collected only after the project ends on Thursday, September 12, 2024. If the project is cancelled for any reason, you won't be charged.

[Kickstarter] Will you have any stretch goals?

We don’t have any planned. We’re a small team, and we want to stay focused on the key rewards so we can keep the campaign and production process running smoothly. All that said...maybe?

[Kickstarter] What is your refund policy?

While we stand behind the quality of our sculptures, however we do not offer refunds, returns, or exchanges on items received as Kickstarter rewards.

[Wholesale] How can I carry Sculpted Peaks in my retail store?

Please send us an email at hello@sculptedpeaks.com and we can discuss wholesale pricing and production timeline.

[VIP Program] I signed up as a VIP, how can I get my free premium rustic wood base?

If you placed a reservation before the campaign and missed the VIP discount, don't worry! Simply back one of the other reward tiers and we will add your free premium rustic base to your shipment after the campaign ends. There is no need to add the Rustic Wood Base as an add-on. If you have questions, please email hello@sculptedpeaks.com and give us a heads up.