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Shipping policy

Sculpted Peaks Shipping Policy
Last Updated: April 17, 2025

Thank you for your order from Sculpted Peaks (operated by Handmade in Bali Inc). Below are the details on production timelines, shipping, customs duties, and more.

Production & Shipping Timeline

All sculptures are hand-carved to order in our fair trade workshop in Bali.

  • Standard Sculptures arrive in approximately 2 weeks from the date of your order

  • Commissions & First Editions arrive in approximately 3 weeks once design mockup is approved

  • All orders ship via DHL Air Express, with delivery typically taking 4–6 business days once your sculpture is completed

  • You’ll receive a Shipment Confirmation Email from DHL with tracking when your order ships

Shipping Rates & Destinations

  • We offer free worldwide shipping to all countries available at checkout

  • If your country isn’t listed, email us at hello@sculptedpeaks.com and we’ll see if we can accommodate

Packaging & Delivery

  • Sculptures are securely packed in custom-made wooden crates and each crate is wrapped in brown kraft paper to keep branding discreet — perfect for gift-giving

  • DHL provides real-time tracking and lets you:

    • Schedule or reschedule your delivery

    • Leave special delivery instructions (e.g., “leave at side door”)

  • You’ll need a Phillips head screwdriver to open the crate

Shipping to Multiple Addresses

Want to send sculptures to different recipients?
We’re happy to help — just email hello@handmadeinbali.com with:

  • The name of each sculpture

  • The corresponding shipping address for each

Customs, Duties & Taxes

United States Orders:
U.S. customers will not be charged any import duties or taxes.
Our team handles all customs documentation and shipping procedures to ensure duty-free delivery under current U.S. regulations.

International Orders:
For all other countries, import duties, VAT, or local taxes may apply depending on your location. These fees are the responsibility of the buyer.

  • Sculptures ship under Delivered Duty Unpaid (DDU) terms

  • We declare all shipments under HS Code 9703 – Original Sculptures and Statuary

  • If required, your local customs office will contact you to process payment before final delivery

Need help understanding what to expect in your country? Reach out to us at hello@sculptedpeaks.com — we're happy to assist.

Damaged Shipments

If your sculpture arrives damaged, please contact us directly at hello@sculptedpeaks.com.
Be sure to keep all packaging materials and take photos of the crate and sculpture so we can help resolve the issue quickly.

Returns & Refunds

For return eligibility and instructions, see our Return & Refund Policy at:
https://sculptedpeaks.com/pages/returns

Contact Us

If you have any questions or concerns:
Email: hello@sculptedpeaks.com
Phone: +1-561-307-7738

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